Πολιτική αποστολής

1. RETAIL ORDERS

We use USPS, DHL, UPS shipping and follow their shipping policies.

Most packages (99%) arrive on time. Orders sometimes show up after the estimated delivery date, possible reasons for late delivery include the following:

  • Incorrect address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • International customs procedures

If you did not receive your package as promptly as our website stated, we will give RESEND OR REFUND per your asking. Please email us at info@havinaprocaps.com and we’ll make it right!

Customs policies vary widely, and some countries don't charge import fees for shipments but some others will. Tax is not included in the price on our website, which means  you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. 

Please note:

  1. More than 99% of packages will arrive on schedule. However, there are occasional instances where a delay in delivery time is caused by severe weather conditions, foreign customs, or an incorrect address. Do not hesitate to contact us if you find yourself in this situation.
  2. Send your request to the Modify or Cancel Order Center if you'd like express shipping.
  3. For modification orders, the production time is expanded 1-2 days.  
  4. For orders delivered at the PO box, please include the zip code plus 4 or 5-digit in your order shipping address.
  5. A tracking will be emailed to your email when your order is prepared to be dispatched so you can track it all the way to your house.

Carrier Contact Information 

Shipping carrier: USPS, DHL, EMS, Local Post...

Orders are processed when the payment is accepted.

Important: The national carriers will use regional carriers to deliver your package when the package arrives at the destination country. When this happens, please contact them or us to get accurate information about your shipment.
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2. BULK ORDERS

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

LOCATION *ESTIMATED SHIPPING TIME
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

Note: For bulk orders, the delivery time will depend on the commercial contract.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.